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Salary Transfer System
Banks are one of the most industries which adopted IT evolution rapidly, being the first to transform their processes to be IT-based. This transformation helped banks and clients to grow more and meet each expectation. Personal internet banking, online statements, workflows, online service desk, core banking systems … etc are just examples of this fast growing evolution.
Currently employer send salaries of employees in excel sheets, word documents, or CD to the bank at the end of every month; in an insecure and risky way. So the company’s finance department will have to re-check the files with bank before making the transfers.
Once the bank staff receives these files and after the audit checking of the numbers, the pain starts at the bank side for doing the transfer from employer’s account to the employee’s account. Even in sometimes the transfers may vary between bonus, commission, deduction …etc.
Handling companies between 1000-10000 employees will take a fortune of time for this process to be completed, which results in delays and customers dissatisfaction.
Today 01Tracks is introducing the efficient solution for this problem with the online web-based Salary Transfer System (STS) .
STS is the new innovative solution from 01Tracks which enables banks and employers to transfer their salaries in 100% secure, robust, immediate and time-fashion way. Each company/employer will have a secure web-based login screen which will enable them to upload employees’ salaries in banks, validate the transfer statements, add/remove employees and check the status of the transfer whether completed or not.
STS will not only help in the transfer transparency between companies and banks, but it will also help promoting the banks product in a direct effective manner through its Loan Advisor Module (LAM).
With LAM banks will easily identify the target audience and customers for their specific product or loan campaign by providing analysis and statistics of clients based on predefined rules and search criteria, i.e. whom from the bank’s clients does not have a personal, car, or housing loan or whom can afford another car loan on easy installments strategy … etc.
ShortMaze
Today, most organizations still look at the IT department as a cost center and merely a support division to other departments. In fact, the IT department can be diverted into a profit center and a vital department similar to the financial, HR, marketing, and business development units in the organization. The IT department can contribute to inform directors and increase their awareness of the implementation of the organization’s strategies and the operational plans tactics.
ShortMaze is an ITIL web-based service desk software that ensures the best alignment with the business and sets internal and external control processes for incidents, problems, and change requests. It guarantees the best quality for the implementation of organization’s strategies by setting Service Level Agreements with clients and Service Level Operations eliminating double standards, all departments are accountable and no surpassing for the rules and procedures is attainable. ShortMaze builds the knowledge in the organizations and helps in transferring it between departments to best serve the customers and increase the level of satisfaction.
01Tracks, an ISO 20000 business environment, developed ShortMaze as a power tool to serve the business sector by deploying, training, and leading a key ITIL certified team of experts who play a vital role as the loyal custodians of ShortMaze. 01Tracks professional team and management have a clear roadmap for the continual improvement of its services and products to continuously meet the business challenges.
ShortMaze Benefits
 Acts as a single point of contact, a central log of all incidents, problems, and requests
Automates business processes in multiple areas of the organization to meet business objectives
Increases productivity and ensures accountability
ShortMaze assures IT service improvements to accommodate continuous business needs
Focused; ShortMaze is 100% ITIL Web-Based solution which creates a comprehensive enterprise solution covering a wide range of functionalities
Maintains control; it is important to keep control of your business. ShortMaze allows you to maintain control on each aspect of your business
Increases customer satisfaction; ShortMaze helps keeping your customers happy. They will have peace of mind that their incidents are being well-managed professionally and efficiently
Continuous improvements on quality, and productivity
Reacts quickly and efficiently to prevent internal and external occurrences of incidents, and problems
Provides the best tools for adopting procedures and be able to audit it creating a more accurate operational environment
Optimizes and improves collaboration, communication and teamwork; ShortMaze keeps people connected by providing an infrastructure where team members can communicate and collaborate. Everyone knows what is expected from them
Provides information about product policy, troubleshooting data, impact assessment, and provisioning of services
Provides your organization with the ability to absorb change and resistance
Acts as a baseline for measuring vendors’ performance
Easy to use and deploy. Provides full access for clients from any platform, anywhere
ShortMaze Benefits
Acts as a single point of contact, a central log of all incidents, problems, and requests
 Automates business processes in multiple areas of the organization to meet business objectives.
Increases productivity and ensures accountability
ShortMaze assures IT service improvements to accommodate continuous business needs
Focused; ShortMaze is 100% ITIL Web-Based solution which creates a comprehensive enterprise solution covering a wide range of functionalities
Maintains control; it is important to keep control of your business. ShortMaze allows you to maintain control on each aspect of your business
Increases customer satisfaction; ShortMaze helps keeping your customers happy. They will have peace of mind that their incidents are being well-managed professionally and efficiently
Continuous improvements on quality, and productivity
Reacts quickly and efficiently to prevent internal and external occurrences of incidents, and problems
Provides the best tools for adopting procedures and be able to audit it creating a more accurate operational environment
Optimizes and improves collaboration, communication and teamwork; ShortMaze keeps people connected by providing an infrastructure where team members can communicate and collaborate. Everyone knows what is expected from them
Provides information about product policy, troubleshooting data, impact assessment, and provisioning of services
Provides your organization with the ability to absorb change and resistance
Acts as a baseline for measuring vendors’ performance
Easy to use and deploy. Provides full access for clients from any platform, anywhere
ShortMaze Core Features
ITIL - Web - Based Service Desk Solution
ShortMaze handles incidents, requests and provides an interface for other modules such as Change Management, Problem Management, Configuration Management, Release Management, Service Level Management, and IT Service Continuity Management. It is reliable, convenient, and secure ready to use instantly on your web browsers, which allows access to the system anytime, anywhere.
Multi Language Support
ShortMaze is already available in Arabic, English, and French languages, it supports Unicode language code; therefore the system can be translated to other languages like German, Spanish … etc.
Business Rules Alerts
Users can configure any type of alert to be sent to them through a ShortMaze Alert Notification Interface (Email/SMS), these alerts can be configured based on rules set by the user, like incident’s priority, project, change status, delay in closing …etc For example: Administrator can set a daily alert email or SMS to be sent for all critical incidents of certain projects.
Multi Department/Branches Management
Multiple projects management; It allows managing an unlimited number of projects, unlimited branches within an organization or customers. You can add details about your customers’ profiles, users and SLAs.
Dashboard and Personalization
ShortMaze Dashboard is the central place for managing users’ daily activities. For each registered user in the system there is a personalized dashboard. From the dashboard, users can view all the events, incidents, problems, RFCs assigned to them, by status, priority, date …etc. Page 6 of 20 Confidential and Proprietary to 01Tracks.
Portlets Management
Dashboard portlets, events, incidents, problems, RFCs’ status are refreshed automatically; users do not have to refresh their dashboard to get the latest status.
SMS/Email Notifications
Powerful, automated, per-project SMS/Email notifications - keeps everyone informed. SMS/Email alerts are sent when incidents are created, modified, closed, reopened ...etc.
Access Rights Management
Role-based security & access rights, which range from the basic read-only to the comprehensive full control level. ShortMaze can even extend this flexibility to projects: each project can have an individual structure and management style. For example, each project manager can organize his/her projects along his/her preferences.
Levels of Authority
ShortMaze has several levels of security:
Super administrator: Has privilege over the entire system. For each client we train one or more users to be the super admin(s) who will later on create the users and the entire database for his/her company.
Default authority user: The user will have access to records that belong to projects he/she is a member in.
Restricted user: The member can check the incidents in the projects that he is a member in as long as he can view and handle incidents reported by him or assigned to him only.
Restricted user with team leader option: The user who is the team leader is restricted but with an option to view incidents related to his/her team.
Client user: Who is by default restricted he can only view incidents that he posted.
Web Access
ShortMaze allows your clients to submit incidents via a Web Portal, or Email, it also enables clients to view updates on their incidents and Requests For Changes – RFCs online.
Powerful Search Engine
ShortMaze is equipped with a powerful search engine which supports searching by attribute as well as full text search, date of submission, ownership, status, priority, ID, or subject of the incident … etc. The search can be among all projects that a user has access to. You can create your own queries and save them. Since ShortMaze allows users to save and reuse queries. The saved queries are personal queries that cannot be used by other users. In addition, it allows users to see the details of their saved queries.
Reporting Engine
Reports play a vital role as far as status and statistics (KPIs) of projects is concerned i.e. incidents that are opened, closed, or over due at any instant of time, can all be known from the readymade reports generated. Ad-hoc Reporting, The reports are generated by the reports’ builder option where users can configure which columns to be displayed and they can change the labels for those selected columns. Several types of reports can be generated by ShortMaze:
General reports
Statistical - KPIs reports
Graphical reports
Detailed lists reports
Known errors reports
Survey reports by date, user, or project
Financial reports
Log history reports
Discussion Forums
A discussion forum is an indispensable feature in the ITIL Based Service Desk Services. Discussion forums are used to Share thoughts, ideas, best practices, knowledge and experience of similar incidents. In ShortMaze, you can create as many topics and replies as you need. This helps teams to improve communication while leaving a record of those conversations.
Incident Linking
Similar incidents can be linked to each other so actions will be cascaded along with the linked incidents.
Attachments Management
Upload attachments to events, incidents, problems and RFCs; each item has its own discussion thread and attachments keeping a complete history of the communication between involved members. Any number of any type (images/text/log/dat … etc) of files can be attached.
Integration with Active Directory and Windows Domains
ShortMaze integrates with Microsoft Active Directory and with Windows domains, so users can log on to ShortMaze using their Windows users accounts, and administrators don't have to manage the user information in two places. This allows automatic logon if you use Windows authentication with ShortMaze, users can skip the logon page for using the system (Single Sign On - SSO). Page 9 of 20 Confidential and Proprietary to 01Tracks.
Outlook Integration Module
Outlook integration is the new innovative module which provides the following features
ShortMaze enables notification emails to be sent to Microsoft Outlook
Register events, incidents, problems, and RFCs using Outlook screens (input forms and fields)
Ability to register received emails as events, incidents, problems, or RFCs
View events, incidents, problems, and RFCs’ status entered by Outlook screens from Microsoft Outlook itself without logging to ShortMaze main Dashboard
View events, incidents, problems, and RFCs’ statistics and reports entered by Outlook screens from Microsoft Outlook itself without logging to ShortMaze main Dashboard
Register escalations as task items in Microsoft Outlook
Register reminders as reminder items in Microsoft Outlook
For More details about the System please email us at info@01tracks.com to get a detailed product description.
10 Reasons to choose ShortMaze
- 100% ITIL - web - based Service Desk Solution
- Multi Language Support
- Business Rules Alerts
- Multi Department/Branches Management
- Dashboard and Personalization
- Powerful Search Engine
- Reporting Engine
- Levels of Authority
- SMS/Email Notifications
- Access Rights Management
ShortMaze Editions
ShortMaze is available in two license models based on the number of users and feature set:
- Standard License
- Enterprise License
The below table depicts supported features based on the type of the license.
Applicant Tracking System
Our Professional Services help you maximize the value of 01Tracks solution by getting you up and running as quickly as possible, with no interruption to your daily business. We offer a complete package of training and consulting services that allow you to stay focused on your business while we plan, train, and assist you in deploying our solutions.
Our Professional Services team is composed of skilled professionals with proven experience managing and deploying projects. Our team strives to deliver outstanding technical services in the shortest time, and at a reasonable cost.
Whether you are using our solutions for the first time or simply need additional resources to work with your team, our Professional Services team can help your project be successful by delivering on time and within budget.
Our Professional Services are delivered at your site by experts who know solutions best. And because they're available directly from 01Tracks, you get a one-stop solution for our software and services.
We also understand that you have a business to run and deploying a new software application, if not properly planned, can be disruptive. Our Professional Services therefore offer the utmost flexibility paying special consideration to your needs and schedule.
Applicant Tracking System
Human capital is one of the key assets in any organization. To be able to gain the best employees in the market you need professional help. Whether you are depending on your HR department or on an executive search company, powerful recruitment software is needed to guarantee best results in less time and cost.
Sourcing resumes and head hunting in addition to screening and short listing candidates, arranging interviews, evaluating capabilities and selection has always been a long time consuming un-automated phases in the recruitment process. Today many companies have noticed the need for an internet solution that improves the efficiency and effectiveness of the recruitment process. So, the era of e-recruitment has begun by many companies who are integrating e-recruitment strategy into their hiring process.
01Tracks team has developed the Applicant Tracking System – ATS to provide companies with up-to-date software that guarantees their survival in the e-recruitment era. With ATS the recruitment process is more accurate, faster, less expensive, and increases the company’s competitive advantage in the market.
With ATS companies and recruitment bureaus can have an online recruitment process that guarantees fast matching of job candidates with active vacancies by the advanced software features such as: databases, online job advertising, search engines and many others.
Applicant Tracking System Benefits
For employers and recruitment bureaus
- Reduces administrative paperwork and physical spaces for CVs cabinets that are piled for many years
- Ability to post vacancies and scan resumes online
- Create, track and screen candidate profiles based on any criteria needed
- Gain easy traceable shortlists of candidates based on capabilities, salaries, etc
- Organize and automate the recruitment work flow from job requisition forms to job hiring
- Reduce the time and cost in addition to increasing productivity for executive search
- Improve internal communication and productivity of the executive search team by having online updates and assistance about recruitment assignments
- Obtain a centralized database that stores candidates’ information and collects data from many recruitment sources (websites, newspapers, job fairs, etc)
- Generate consolidated reports about candidates history, jobs, recruitment phases
For applicants / job seekers
- Fill online resume
- Constantly update own profile
- Acquire online job ads notifications
- Apply for vacancies online
- Have accurate and fast feedback
FAQ
| |
| 1. What is ShortMaze?
ShortMaze is a powerful Help and Service Desk, ready to use instantly on your web browsers to help you
visualize,
orchestrate, manage, and zoom in/out your internal and external cases to resolution. ShortMaze
can be adapted very quickly, easily and economically to suit the organization's systems and business
processes.
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| 2. Who can use ShortMaze?
All organizations, such as helpdesks and call centers, sales
organizations, development teams and other
service-based organizations.
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| 3. Why should I use ShortMaze?
ShortMaze is easy to use; yet powerful web-based application that is both affordable for small organizations
and scalable for larger ones.
ShortMaze is designed to be powerful enough to get the job done but not so complicated that team members
get lost just trying use the application. You can add as many projects as you need and link each user to one
or more of them.
This permits managers to see issues, cases and progress across projects while project team members can
only see the projects they need to.
ShortMaze is designed for fast performance and has all the features you would expect in a professional issue
tracking application.
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4. How is the license modeling and what components are included in each?
Our available packages can be found on this page.
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5. What is the roadmap of ShortMaze?
ShortMaze Roadmap is available in this page.
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| 6. Which internet browsers are supported?
Currently supported web browsers are Microsoft Internet Explorer, FireFox, Netscape, and Safari.
|
| 7. Is ShortMaze multi-lingual?
ShortMaze is already available in both English and Arabic languages, it supports UTF-8 language code;
therefore system can be translated to other languages like German, French . etc.
|
| 8. Does ShortMaze need to be installed on user computers?
Only internet web browser is required to be installed on the user computers.
|
| 9. What technologies are ShortMaze based on? And what type of server is necessary for ShortMaze?
ShortMaze server is running on Microsoft windows 2003 server, Microsoft ASP.NET Framework V2.0,
and Microsoft IIS v.50 or later.
All data is stored in Microsoft SQL Server 2005 with reporting services. ShortMaze's design ensures that
functions are executed quickly and simply, with minimum total network traffic.
The underlying database can be installed and managed from the same machine as IIS Server, or if
necessary, the SQL Server and IIS can be operated on separate machines. The overall capabilities of the
server depend greatly on the number of issues submitted per day, as well as the total number of users
accessing the system.
|
10. What training is necessary for our employees to begin using the system?
Because of its web browser interface, ShortMaze requires very little training. As long as your employees are
familiar with browsing the web, they will be able to submit issues right away.
|
11. How do I get technical support?
It depends on purchased support package:
Standard is available in5x8, Sunday through Thursday
Premium is available in 7x8 Sunday through Thursday
|
12. Is the ShortMaze interface look-and-feel customizable?
Can we make the interface look like a company
application with its
name and logo appearing on every page?
We support a high level of customization, which does include the ability to add company's name and logo.
|
| 13. Does using ShortMaze require annual support and maintenance fees?
When you purchase ShortMaze locally, you receive 1 year of free maintenance and support. After that
annual support contracts are 20% of the purchased price.
|
14. Who can I contact for more information or for technical support?
Thank you for your interest in 01Tracks solutions. Unlike most software companies, our sales, customer
service and technical support staff can be reached in a flash.
Sales
For prospective customers - to learn more about our company and services or for marketing-related
inquiries.
Email: info@01tracks.com
Tel: +962 6 554 1932
Fax: +962 6 554 1932
Customer Service
For existing customers - to inquire about your account or get help with 01Tracks' Solutions
Email: support@01tracks.com
Tel: +962 6 554 1932
Fax: +962 6 554 1932
We are available between 8:00 A.M. and 6:00 P.M. GMT+3 Sunday to Thursday
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