01Tracks we believe that your service desk is the face of operations for both internal and external customers. MenaTracks is an ITIL web based service desk solution capable of handling tickets and requests such as Incidents, Service Requests and Requests for Information.
At 01Tracks we believe that your service desk is the face of operations for both internal and external customers. MenaTracks is an ITIL web based service desk solution capable of handling tickets and requests such as Incidents, Service Requests and Requests for Information.
MenaTracks offers a well utilized pragmatic approach to ITIL giving you the power of ITIL Framework to tackle dilemmas facing service desk. Such a utilized approach enables MenaTracks to offer portals for Incident Management, Problem Management, Change Management and Release Management.
Providing a world class service desk solutions involve a high level of managing incidents in a very short amount of time supported with automated workflows to meet SLAs and improve resolution time which guarantee satisfied end users. MenaTracks’ Incident Management portal aims to help you restore your business’s normal operations as fast as possible with the least possible impact on the business, end users and at a cost effective charges.
Preventing service disruption and reducing the number and severity of incidents is at your disposal with MenaTracks Problem Management. It is closely integrated with incident management, change management and release management. Such linkage, enabled MenaTracks to include all the activities required to detect and diagnose the root cause of incidents identified in Incident Management, point control procedures and processes to ensure accurate resolutions, tests and deployment of releases.
Integrating MenaTracks with your software and network to manage and monitor your networks, applications, desktops and active directory has given MenaTracks a distinct character and advantage over others.
Precise decision making, gaining dead-on insights and monitoring the health of your service disk for these reasons MenaTracks comes with advanced reporting engine to create custom reports of various flavors such as Tabular, Graphical and Analytical reports.
Your sales and support team are frontiers of your business interacting with customers every day. In order to deliver excellent customer experience, your sales and support team have to be on the same way. With MenaTracks, your teams gain shared data as a result of integrating MenaTracks with our CRM system MenaCRM.