Help desk software systems have evolved over the past years developing different strategies to improve customer service. The latest drift is the addition of social media monitoring and management tools. This trend has risen from the fact that social media can alter a company's reputation.
MenaTracks is an all in one help desk that consolidates social media into companies omnichannel strategy. As a result of this, all channels will remain into one accessible location to deliver quality customer support.
MenaTracks will stay awake keeping its eyes on customers' sentiments, interactions, and messages to convert them into tickets. Automatic ticket assignment helps to assign to agents or groups.
The SLA Engine of MenaTracks outlines the specific amount of time to respond and resolve customers' inquiries and reduce overdue tickets.
Manage all customers requests in one place, choose MenaTracks and be social.
The elements of MenaCRM
April 21, 2016
MenaTracks the ITIL Web-Based Service Desk Solution